FAQ : NanaB's Botique, Grooming Bags/Totes

What if I don't see a fabric I like? I have hundreds of fabrics that are not pictured on this website. If you email me at Beccie@nanabsboutique.com and let me know your favorite colors or theme, I will send you photos of fabrics for you to review. From there I can do mock-ups with embroidery and trim options to help you better visualize your tote. We can also work with a fabric you may already have. Once we know the style of tote(s) you would like, I can let you know how much fabric we would need.

Can you do fabric with photos of my horse (pet, family, etc.)? Yes! Email me the photos you would like to have. I will make photo transfers and create a 'photo scrap book' for your bag! I would send you proofs of the proposed layout for your approval prior to completing the bag. As an alternative, I can also put 'photo pockets' in the 'No-Topple' style totes. This way you can simply insert the photos you want to share! We can also do hand set Swarovski Rhinestone designs of your special pet. Email me at Beccie@nanabsboutique.com for more information.

How do I place an Order? Just email me at Beccie@nanabsboutique.com and I will be happy to assist you in creating your unique, one-of-a-kind tote. Once I know what you want to order, I will work up a quote for you. When you give your approval, I can then send you an invoice via PayPal, or you can call with credit card information, or send a check.

When will you return my call, fax or email? We will do our very best to return your call, fax or email within 24 hours or less.

How long will it take for you to create my bag and ship to me? Our totes are 100% made by hand with care to ensure the highest quality possible and because our work is totally custom work, orders can take 6-8 weeks. If you let me know of a special event or date that you would like your tote by, I will let you know if we can meet that date.

Can we get it shipped faster? Usually I ship via Priority Mail. With your shipping information, I will let you know the shipping cost. We also have the ability to ship Priority Express Mail, or by any UPS method; Ground, 3 Day Select, 2nd Day and Next Day Air. Just let us know if you want it faster and we will email you with availability and cost.

Do you have bags that could ship within 24 hours? Email me at Beccie@nanabsboutique.com and I will let you know what bags are in stock.

Do you provide discounts for large group orders? Yes. Email me at Beccie@nanabsboutique.com and I can provide a quote for your group.

Do you take checks? Personal checks are accepted, BUT we will wait 10 business days after receipt of check to ensure it clears the banks before we will ship any merchandise.

How do I clean my bag? Wipe clean with a liberally damp cloth. While the bag is moisture resistant, it is not intended to be water proof. Our totes are made with the highest quality fabrics to ensure your tote will look beautiful for years to come. The rhinestone trim is also very durable, but as with any 'jewelry' type item, it does require just a bit of special attention. Before each use, or after unpacking, simply run your fingers over the rhinestone trim and if you feel any brackets slightly lifting up, firmly press them back down. This will help ensure you do not lose any stones. Direct contact of high heat to the vinyl or fabric may cause damage.

What if I am unhappy with my bag? Our goal is to provide you a custom tack bag that you can use for years and enjoy. If you are not 100% satisfied with the quality or bag that you received, please contact me directly at Beccie@nanabsboutique.com and I will work with you to ensure your satisfaction.

Can you create a gift bag for me? YES!!! If you would like us to purchase items to put in your completed tote to send to someone, just contact us and let us know about the person you are creating the gift for. We will personally shop to obtain items for your gift bag appropriate for your gift recipient. The possibilities are endless.....ie: grooming supplies, items for personal care (great for anyone with an illness, etc) Great for High Point Awards, thank you gifts for teachers, friends, professionals. Fill with craft items, goodies for a shut-in, just call, you name it and we will create just the perfect gift for you in your price range! We'll find a gift card to enclose with your personal message.

Gift Certificates? Yes.....gift certificates are great for many uses...personal gifts, Trophy awards, etc. Gift certificates are great because then your gift recipient can select their own fabric, embroidery and trim. I have also done gift certificates for Specialty Awards in different denominations for the various award categories. Then the recipient can add to their certificate amount and purchase a tote of their choice. (I also do discounts on gift certificates for clubs)

Can I use this bag for things other than tack? Yes! Our totes are very versatile and due to their durability, have many uses from ringside and travel, knitting or daily personal use.

FAQ